Our remote support Help Desk provides an efficient way to provide immediate support to our customers.
It’s convenient and fast.
We’ve found that the vast majority of our customer’s technical problems can be resolved over the phone or with an online chat. Over the years, we’ve continually refined our Help Desk, as well as our proprietary Help Desk Management Systems that makes this solution so powerful.
Unless your business is a Fortune 500 business with a full staff IT department to manage/support the company's IT needs and protect against security threats, you just don't have the time of day and/or the money to hire costly IT personnel in-house. Controlling IT costs and limiting the impact of changing demands of your business are key to staying relevant and competitive in today’s marketplace. And because critical business communications run through the backbone of the IT infrastructure, businesses can’t afford to have it running inefficiently. But the hard reality is that many small- and medium-sized businesses suffer from system lags and network congestion, which ultimately results in inefficiencies in workflow processes, wasted manpower and lost revenue opportunities. Furthermore, such businesses can also be bleeding valuable business/customer data, while even losing money via identity theft and fraud.
Let's face it, today's business needs are not the same as it was ten years ago; let alone, what it was just last year... With this rapidly changing business environment, there is an ever pressing need that requires evolution of IT Infrastructure to be systematically aligned to it, as well. However, most small- and medium-sized businesses have not been able make the necessary changes nor do they still use the same applications that the network infrastructure was designed for in the first place. That was then, this is now! It is highly mission critical that businesses implement new measures to meet the infrastructure requirements of today's business applications and workflow: whether LAN, WLAN and/or mobile. It is time to update your IT architecture to match your application(s)! It is long over due! With Simply Pure Architecture Optimization for Infrastructure (AOI) services, your business can step into today's IT landscape to leverage the cutting-edge solutions that are available now.